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PRIVACY POLICY

At Chris McAvoy Town & Country Lettings we’re committed to respecting and protecting your privacy.

This Privacy Policy explains when and why we collect personal information about our website visitors, customers and people who contact or interact with us, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

If you do not want us to process your personal information as described in this Privacy Policy, please do not provide information to Chris McAvoy Town & Country Lettings or use our website: www.chrismcavoylettings.co.uk.

For questions relating to this Privacy Policy, please contact us at info@chrismcavoylettings.co.uk or to 4 Warwick House, Ratcliffe Street, Atherstone CV9 1JP.

About Chris McAvoy Town & Country Lettings

Chris McAvoy Town & Country Lettings is a trading name of Chris McAvoy Lettings Limited (Reg no. 10184461) whose registered office is 4 Warwick House, Ratcliffe Street, Atherstone Cv9 1JP.

How do we collect personal information about you?

We obtain personal information about you that you provide to us through our website, emails, phone conversations, documents you provide to us or when you visit one of our branches, for example when you: 

?       Enquire about specific properties for sale or for rent

?       Ask us to value your property

?       Register for our email newsletters

?       Participate in one of our surveys

?       Interact with us on our social media sites

We also obtain personal information relating to you using automated technical means when you visit our website.

What type of personal information is collected?

The information we collect from you might include (but is not limited to) your name, address, email address, phone number, date of birth and financial details and any other information you choose to provide to us.

The information we collect through our website using automated technical means includes: the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identifier and location data. We also collect information about your website visit including which website pages are accessed, page response times and length of visits to pages.

How long do we retain your personal information?

We review our retention periods for personal data on a regular basis. We are legally required to hold some types of information for certain prescribed periods to fulfil our statutory obligations. Outside of specific statutory obligations, we will hold your personal data on our systems for as long as is necessary for the relevant purposes for which we use it, or in accordance with any retention periods set out in any relevant contract you hold with us.

We will retain information for a reasonable amount of time in order to perform the purposes listed in this document.

We only keep your information for as long as necessary. We generally keep personal information for 7 years after last contact with you. However, Chris McAvoy Town & Country Lettings reserves the right to keep information or longer if we feel that this is in the legitimate interests of Chris McAvoy Town & Country Lettings.

How do we use your personal information?

We may use the information that you directly provide to us in the following ways:


?      We may use your name, address and contact details for the purpose of carrying out our obligations arising from any contracts entered into by you and Chris McAvoy Town & Country Lettings such as providing you with products and services you have requested, visiting and arranging viewings of your property.  Our legal basis for this use is that it is necessary for the performance of a contract to which you are party. 

?       We may use your name, email address and postal address to provide you with information, you have requested from us, respond to enquiries or requests from you, communicate with you in relation to those enquiries or requests and arranging visits to your property by our staff.  Our legal basis for this use is our legitimate interests, namely carrying out activities in the course of Chris McAvoy Town & Country Lettings business in response to customer enquiries or requests.

?       We may use your name, email address and postal address to provide you with information regarding similar goods and services to those you have already enquired about or purchased.  Our legal basis for this use is our legitimate interests, namely the ongoing marketing of our goods and services to individuals with whom we have an existing relationship in connection with our goods and services and/or who have expressed an interest in those goods and services.

?      Where you have entered into a contract with us or we have provided you with services, we may use your name, email address, postal address or phone number to ask for your feedback about the services we have provided to you.  Our legal basis for this use is our legitimate interests, namely evaluating and where necessary improving the quality of our service provision with a view to promoting the success of our business and positive customer relationships.

?      Where you are a party to an existing contract with us or regularly enter into contracts with us for our goods and services, we may use your name, email address, postal address or phone number to notify you of changes to the terms and conditions of our services. Our legal basis for this use is our legitimate interests, namely the administration and management of our business contracts and relationships.

?       We may use your name, address and/or email address to send you marketing communications, if you have chosen to receive these. These may include information about properties for rent, the current property market, promotions or offers. Our legal basis for this use is consent.

?        We may use your name, postal address, primary and secondary identification documents to verify your identity where you are involved in renting property through Chris McAvoy Town & Country Lettings.  Our legal basis for this use is compliance with a legal obligation to which we are subject our legitimate interests, namely ensuring the security of our systems, network and information and those of third parties.

 

We may use the information that we automatically collect using technical means through our website to:

 

?        Administer our site and for troubleshooting, testing, research and statistical purposes. We use Google Analytics, a third-party website monitoring tool. Our legal basis for this is our legitimate interests, namely monitoring the use of our software and IT systems, improving our website.

?        Measure or understand the effectiveness of our own advertising activityOur legal basis for this use is our legitimate interests, namely improving the relevancy of our advertising.

?    Measure or understand the effectiveness of our marketing emails. When you use our website we anonymously record the details of the pages you look at but this data is not personally identifiable. We use this data to monitor site traffic and analyse path customers take through our site which enable us to improve the service we provide. This information is only used by us and is not passed to any other party. Our legal basis for this use is consent.

This automated collection of information may involve the use of cookies.  Please see our Cookies Policy below for further detail about these.

We may analyse the personal information we collect directly from you and obtain using automated technical means to create a profile of your interests and preferences so that we can contact you with information relevant to you (if you have chosen to receive marketing communications from us). We may make use of additional information about you when it is available from external sources to help us do this effectively.  These sources include {insert sources and whether they are publicly accessible sources.

We may also use any of your personal information that we collect from you directly and additional information about you from external sources where necessary to detect and reduce fraud and credit risk.  These sources include the right to employ third party electronic verification for the purposes of verifying identity. This search will not affect your credit rating.  Our legal basis for this use of your personal information is our legitimate interests in preventing our business being subject to fraud or credit risk.

Who has access to information?

We will not sell or rent your information to third parties.

We may pass your information to third party service providers, including but not limited to:

 

?      Business partners, suppliers and sub-contractors working on our behalf for the purposes of completing tasks and providing services to you.

 ?   Advertisers and advertising networks (including social media) to select and serve relevant adverts to you; these include Rightmove, Zoopla and Prime Location portals that complement our website.

When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and otherwise use your information in accordance with applicable data protection law.

We may disclose your personal information to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets, or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

In addition to the specific disclosures set out in this section, we may disclose your personal information where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, or for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative out-of-court procedure.

 Your rights

In this section we have summarised the rights that you have under data protection law. Some of the rights are complex, applying only in certain circumstances and subject to certain exceptions, and in the interests of keeping this policy concise, not all of the details have been included in our summaries.  Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights. 

You have the right:

 

?          To object to us processing your personal information for marketing purposes. If you object, we will stop processing your personal information for this purpose.  When we collect your data, you can choose whether you wish to receive marketing communications from us. If you wish to stop receiving marketing communications, you can opt out at any time by clicking an ‘unsubscribe’ link at the bottom of one of our emails.

 

?      To access the information we hold about you and certain information about our processing of it and your rights in relation to it.

?       In certain circumstances, to obtain erasure of the personal information we hold about you, subject to certain exceptions.

?        To rectification of the information we hold about you.

?    In certain circumstances, to restrict our processing of your personal information or object to us processing it. If you object, we will stop processing your personal information unless certain exceptions apply.

?        Where our legal basis for processing your personal information is your consent or the performance of a contract and we process it by automated means, to be provided with the personal information we hold about you in structured, commonly used and machine-readable format and to transmit the information to another controller.

?     To not be subject to a decision based solely on automated processing, including profiling, that produces legal effects concerning you or similarly affecting you, subject to certain exceptions.

?       Where our processing of your personal information is based on your consent, to withdraw that consent at any time. If you withdraw your consent, we will stop the relevant processing, but it will not affect the lawfulness of our processing before the withdrawal.

To exercise any of these rights, email us at info@chrismcavoylettings.co.uk or write to us at 4 Warwick House, Ratcliffe Street, Atherstone CV9 1JP.  In addition, you can exercise your right to object to direct marketing at any time by clicking an ‘unsubscribe’ link at the bottom of one of our emails.

If you consider that our processing of your personal information infringes data protection laws, you have the right to lodge a complaint to a supervisory authority responsible for data protection.  You may do this in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.  More information about lodging a complaint with the Information Commissioner’s Office (the relevant UK supervisory authority) can be found at https://ico.org.uk/concerns/.

 Security precautions in place to protect your information

We take appropriate technical and organisational precautions to secure your personal information and prevent its loss, misuse or alteration. All information you provide to us is stored on our secure servers. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

The transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and for this reason we cannot guarantee the security of data sent between us over the internet.

 

Use of Cookies

 

Like many other websites, our website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns.

 

Cookies allow us to provide important site functionality so you don’t have to re-enter lots of information. They also allow us to remember what links and pages you have been or viewed during a session. This helps us deliver a better, more personalised service to you.

 

The table below lists the cookies used by this website and provides a description of how each cookie works.

 

 

Cookie

 

 

Purpose

 

More information or opt out

 

Double click

 

 

Advertising and marketing effectiveness. A floodlight tag is an image pixel that is created within DFA and resides on the Advertiser’s webpage. We may use this for re-targeting optimisation, reporting, and attribution of online adverts.

 

 

How to reject or delete this cookie - https://adssettings.google.com/authenticated?hl=en#display_optout

 

Facebook

 

 

Facebook may use cookies, web beacons, and other storage technologies to collect or receive specific types of information and Benham & Reeves Residential Lettings may use that information to provide targeted adverts.

 

 

For more information: https://en-gb.facebook.com/help/568137493302217

 

Google AdWords

 

 

Our Website uses Google AdWords to re-market or use similar audiences to display adverts on other third party websites.

 

Our Website uses Google Analytics, a web analytics service provided by Google. This sets a cookie in order to evaluate your use of our website and compile reports for us on activity of our website and how are content is being engaged with.

 

 

To opt out go to: http://www.google.com/intl/en/privacypolicy.html

 

Google Analytics

 

 

Our Website uses Google Analytics, a web analytics service provided by Google. This sets a cookie in order to evaluate your use of our website and compile reports for us on activity of our website and how are content is being engaged with.

 

 

To reject or delete this cookie go to: http://www.google.com/intl/en/privacypolicy.html

 

gpsCountryCode

 

 

Records the country ISO code the site defaults to and is updated by the users selection

 

 


 

 

gpsId

 

 

Unique identifier for user

 

 

gpsLanguageCode

 

 

Records the ISO language code the site defaults to and is updated by the users selection

 

 

 

_vwo_uuid_v2

 

 

Ensures a visitor always sees the same version of a page and is used to track behaviour to measure the performance of different page versions.

 

 

 

PHPSESSID

 

 

Used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie.

 

 

 

Adilp

 

 

Website call tracking software cookie used to help track visitors who have multiple tabs open in the same browser to prevent errors in tracking.

 

 

 

adiS

 

 

Website call tracking software cookie which records telephone calls from the website for training purposes.

 

 

 

adiV

 

 

Cookies which records website visits when you return, regardless of how many visits have been made.

 

 

 

adiVi

 

 

A cookie that contains an identifier which is used by call tracking software which records a visitor journey while they are on the website.

 

 

 

Webtrends

 

 

We use WebTrends Analytics package to evaluate the activity on our website.

 

 

 

Most of the cookies we use are essential for parts of the website to operate and have already been set. You may delete and block all cookies from this website, but please be aware that restricting or deleting cookies may impact on the functionality of the website.

 

Your web browser may allow you to restrict or delete cookies set by this website. The Help function within your browser should tell you how. Alternatively, you can visit www.allaboutcookies.org which provides general information about cookies and how you can manage cookies on your computer.

Links to other websites

Our website may contain links to other websites run by other organisations. We are not responsible for the privacy practices of those organisations or the content of their websites. You should read the privacy policies of these organisations before providing them with any personal information.

Transferring your information outside of European Economic Area ("EEA”)

In this section we provide information about the circumstances in which your personal information might be transferred to countries outside the EEA.

If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated on 24 May 2018.

If we change our Privacy Policy, we will post the changes on this page and may place notices on other sections of the website and/or notify you by email.

Further information

You can obtain further information about data protection laws by visiting the Information Commissioner's Office website at www.ico.org.uk.

TERMS & CONDITIONS

This website is the property of Chris McAvoy Lettings of 4 Warwick House, Ratcliffe Street, Atherstone CV9 1JP. By using this website, you agree that you consent to and are bound by the following terms and conditions:

Disclaimer

Chris McAvoy Lettings takes all reasonable care to ensure that the information contained on this website is accurate, however, we cannot guarantee its accuracy and we reserve the right to change the information on this website (including these terms and conditions) at any time. You must therefore check these terms and conditions for any such changes each time you visit this website.

The description of the properties offered are for information purposes only. The information and descriptions contained herein are not intended to be complete descriptions of all the features. While we endeavour to ensure that the information and description is accurate and up-to-date we cannot guarantee this. Any reliance on the information contained is at your own risk.

While we take every care to ensure that the standard of the website remains high and to maintain the continuity of the website, errors, omissions, interruptions of service and delays may occur at any time. In addition, we make no representations or warranties about the accuracy, completeness, and freedom from viruses, availability, reliability or suitability for any purpose of the information and related graphics published on the website (including all texts, advertisements, links or other items) which may contain technical inaccuracies and typographical errors.

Nothing on this website shall be deemed to constitute financial advice and, in the event, that you wish to have any such advice, you should contact a financial advisor.

Copyright, Trade Mark and other Intellectual Property Rights

The copyright and all other intellectual property rights in the Chris McAvoy Lettings website including all text, graphics, photos, code, files and links belong to Chris McAvoy Lettings and the Chris McAvoy Lettings website may not be reproduced, transmitted or stored in whole or in part without Chris McAvoy Lettings’ prior written consent. However, you may print out, save or download individual selections for your own personal, private and non-commercial use.

Applicable Law

Any disputes arising from the use of this website shall at all times be governed by the laws of England and Wales and the parties shall submit to the exclusive jurisdiction of the English Courts.

Force Majeure

We shall not be liable to you for any breach of conditions of use or any failure to provide or delay in us providing our services through our website resulting from any event or circumstance beyond our reasonable control including (without limitation) strikes, lock-outs and other industrial disputes, break-down of systems or network access, fire, explosion or accident failure of any third party telecommunications or service provider.

Account registration

When you register with us you are stating that you are eighteen [18] years of age or over.

You agree that any information you provide to us about yourself upon registration or at any other time will be true, accurate and complete and that you will ensure that this information is kept accurate and up-to-date at all times. Details of the information that we collect and how this is used is contained within our Privacy Policy

Other Applicable Terms

These terms of use refer to the following additional terms, which also apply to your use of the Chris McAvoy Lettings website:

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. Also included with our Privacy Policy is our Cookies Policy, which sets out the way in which we use Cookies on the Chris McAvoy Lettings website.

How to contact Chris McAvoy Lettings

We welcome your views. If you would like to contact us with any queries or comments please send an e-mail to info@chrismcavoylettings.co.uk.



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